Warranty & Returns

Warranty & Returns 

TRUE Sports takes extreme pride in its reputation for excellent quality and value.

BY USING THE PRODUCT, YOU AGREE TO BE BOUND BY ALL THE TERMS OF THIS LIMITED WARRANTY. BEFORE USING THE PRODUCT, PLEASE READ THIS LIMITED WARRANTY CAREFULLY. IF YOU DO NOT AGREE TO THE TERMS OF THIS LIMITED WARRANTY, DO NOT USE THE PRODUCT. RETURN THE PRODUCT TO THE DEALER OF PURCHASE. SEE THE DEALER’S RETURN POLICY FOR DETAILS AND/OR ADDITIONAL RETURN REQUIREMENTS.

Lacrosse Head Limited Warranty

TRUE Sports will provide a one-time repair or replacement within 6 months from the original date of purchase (“Warranty Period”) for lacrosse head breakage that occurs during normal playing conditions provided the following conditions are met:

  1. The product was purchased from an authorized TRUE Sports Lacrosse Dealer.
  2. The original purchaser retains a proof of purchase (receipt) from the original transaction.
  3. The warranty claim is made within the applicable warranty period.
  4. The head was not gratuitously abused, altered (i.e. pinched, baked), defaced or otherwise negligently damaged, including prolonged exposure to inclement weather.
  5. The return was handled properly per the TRUE Sports return process as outlined below:

*Head Limited Warranty Exclusions:

The following products are NOT covered by the limited head warranty:

– The lacrosse pocket, including all strings

– Cosmetic issues such as chips, dings, & deformation of head shape from the result of normal game play.  

– Promotional or demo products (ex. free product / camp giveaway / demos, etc.)

– Used / pre-owned products  

NOTE: A replacement product does not start a new Warranty Period.

Lacrosse Handle Limited Warranty

TRUE Sports will provide a one-time repair or replacement within 6 months from the original date of purchase (“Warranty Period”) for lacrosse handle breakage that occurs during normal playing conditions provided the following conditions are met:

  1. The product was purchased from an authorized TRUE Sports Lacrosse Dealer.
  2. The original purchaser retains a proof of purchase (receipt) from the original transaction.
  3. The warranty claim is made within the applicable warranty period.
  4. The handle was not gratuitously abused, altered (i.e. intentionally bent), defaced or otherwise negligently damaged, including prolonged exposure to inclement weather.
  5. The return was handled properly per the TRUE Sports return process as outlined below:

*Handle Limited Warranty Exclusions:

– All Alloy (metal handles)

– Cosmetic issues such as chips, dings, scratches, grip wear are not covered by the limited handle warranty policy.

– Promotional or demo products (ex. free product / camp giveaway / demos, etc.)

– Used / pre-owned products  

NOTE: A replacement product does not start a new Warranty Period.

Lacrosse Protective, Bags, Apparel Limited Warranty

TRUE Sports will provide a one-time repair or replacement within 30 days from the original date of purchase (“Warranty Period”) for lacrosse gloves, protective equipment (shoulder pad, arm pads, etc.), bags, apparel against non-conformance from TRUE workmanship specifications that occurs during normal use, provided the following conditions are met:

  1. The product was purchased from an authorized TRUE Sports Lacrosse Dealer.
  2. The original purchaser retains a proof of purchase (receipt) from the original transaction.
  3. The warranty claim is made within the applicable warranty period.
  4. The product was not gratuitously abused (ex. ripped, cut, torn), misused, damaged by neglect, including prolonged exposure to inclement weather.
  5. The product was not modified or altered, including any repair done outside of TRUE customer service.
  6. Any stated care instructions listed on the product or packaging were followed
  7. The return was handled properly per the TRUE Sports return process as outlined below:

*Protective, Bags, Apparel Limited Warranty Exclusions:

– Promotional or demo products (ex. free product / camp giveaway, demos, etc.)

– Used / pre-owned products  

NOTE: A replacement product does not start a new Warranty Period.

TRUE Sports – Product Return Process / Making a Warranty Claim

To make a warranty claim, you must contact TRUE Sports directly, do not contact your TRUE Sports retailer. 

Please follow the steps to make a warranty claim:

  1. Visit https://truesportslacrosse.com/warranty-returns/ and fill out the limited warranty form.
  2. TRUE Sports will inspect images of the damaged product to determine if the damage was caused by normal use or if there is evidence of misuse, tampering, abuse, or deception.
  3. If your claim meets our policy requirements, TRUE Sports will send you a return authorization number (RA) within 5 business days along with instructions on what to do with the damaged product.
  4. If TRUE Sports determines that your product is covered by the warranty, then TRUE will at its sole option and in its sole discretion (1) replace your product with the same model or (2) replace your product with a comparable model should your product be discontinued or otherwise unavailable, or (3) repair your product.

TRUE Sports will pay normal ground freight charges to send back the replacement products.

Note – TRUE Sports reserves the right to refuse warranty service to any person who, in TRUE’s sole discretion, abuses its products or warranty policy.

Questions on Returns / Warranty:
Contact by email: laxwarranty@true-sports.com

Contact By Phone: 800-727-3241